|
Orthotists interested in providing
Neuro-IFRAH® Products must first sign a license agreement issued by
the Neuro-IFRAH® Organization.
The Neuro-IFRAH® Organization can be
contacted directly by calling (858) 550-1455, or by emailing them at
info@neuro-ifrah.org
ACCOUNT APPLICATION
Click
Here for an Account Application. Once your
account has been set up, you may fax an order to us.
ORDERING INSTRUCTIONS
Fill out
the
Custom Upper Extremity Order Form
and please mail or
fax the completed form to:
KineMedic Concepts, Inc.
P.O. Box 3220
Blue Jay, CA 92317
Fax (909) 498-0300
PRICING INFORMATION
For Pricing Information, contact our office at
(909) 337-3449. Upon receipt of your order, we
will fax an estimate and expected ship date within 48 hours.
SUGGESTED BILLING CODES:
EWHO - L3906, L2820, L3730, L2430x2
WHO - L3906, L2820, L2430
Rotation Control/Shoulder Support - L3675
TURNAROUND TIME
Our goal is
to deliver a quality brace in a timely manner. Once we receive
all the information required to process the order,
we will need to have up to 8 business days to complete the
fabrication. At
completion, the brace will be shipped via UPS 2nd Day Air (except
for deliveries to CA, AZ, UT and NV, which will ship via UPS
Ground).
Some factors that may cause a delay include:
To request a reduced turnaround time, you may
request a rush order by calling our office.
We will give you an idea of how quickly we may be able to
finish the order, and discuss upgrading the shipping to overnight
delivery, and what those additional costs will be.
You may call or e-mail our office to check the status of an
order.
SHIPPING/RUSH DELIVERIES
Orders are shipped via UPS 2nd Day Air, (except for deliveries to
CA, AZ, UT and NV, which will ship via UPS Ground). If you
wish to arrange overnight delivery, please contact our office.
ADJUSTMENTS AND RETURNS
It is our goal to provide quality service and
customer satisfaction.
If there is a problem necessitating an adjustment or return, please
contact our office immediately, and we will make every effort
accommodate your request.
WARRANTY
Each brace is fabricated to fit measurements
received by the orthotist, materials and workmanship for 90 days
beginning 14 days after the date of shipment*.
During that period, we will adjust, repair or replace the product if
a problem exists. Abuse
or undue rough wear and tear will void the warranty.
Patients should communicate with their practitioner about
concerns regarding fit or workmanship.
This will enhance our ability to resolve any issues you are
experiencing as efficiently and quickly as possible.
_________________________
*the 90 day warranty period is intended to provide
ample time for brace fitting and troubleshooting.
It is recommended that this fitting occur within 2 weeks
following receipt of the brace.
|
