Information on Central Fabrication of Neuro-IFRAH® Custom Upper Extremity Orthotics

 

ORDERING INSTRUCTIONS

 

Fill out the Custom Upper Extremity Order Form Please mail or Fax completed forms to:

P.O. Box 3220 Blue Jay, CA 92317 

Fax (909) 498-0300

PRICING INFORMATION

For Pricing Information, contact our office at (909) 337-3449.

 

SUGGESTED BILLING CODES:

 

EWHO - L3906, L2820, L3730, L2430x2

WHO -  L3906, L2820, L2430

Rotation Control/Shoulder Support - L3675

 

PAYMENT METHODS

            • Credit Card- we accept Visa, MasterCard, Discover, and American Express. If you’re paying by credit card include the name, number, expiration date, and 3 or 4 digit security number as they appear on the charge card; also include the billing address as it appears on the billing statement.

            • Send Bill – we will bill you, and payment is due within 30 days. 

 

TURNAROUND TIME

Our goal is to deliver a quality brace in a timely manner.  Once we receive all the information required to process the order,  we will need to have up to 8 business days to complete the fabrication.  At completion, the brace will be shipped via UPS 2nd Day Air (except for deliveries to CA, AZ, UT and NV, which will ship via UPS Ground).

Some factors that may cause a delay include:

• ·         An order requiring special attention due to unusual patient circumstances

• ·         An incomplete Order Form

• ·         Payment questions/approval

To request a reduced turnaround time, you may request a rush order by calling our office.  We will give you an idea of how quickly we may be able to finish the order, and discuss upgrading the shipping to overnight delivery, and what those additional costs will be.

You may call or e-mail our office to check the status of an order.

SHIPPING/RUSH DELIVERIES

 

Orders are shipped via UPS 2nd Day Air, (except for deliveries to CA, AZ, UT and NV, which will ship via UPS Ground).  If you wish to arrange overnight delivery, please contact our office.

 ADJUSTMENTS AND RETURNS

It is our goal to provide quality service and customer satisfaction.  If there is a problem necessitating an adjustment or return, please contact our office immediately, and we will make every effort accommodate your request.

WARRANTY

Each brace is fabricated to fit measurements received by the orthotist, materials and workmanship for 90 days beginning 14 days after the date of shipment*.  During that period, we will adjust, repair or replace the product if a problem exists.  Abuse or undue rough wear and tear will void the warranty.  Patients should communicate with their practitioner about concerns regarding fit or workmanship.  This will enhance our ability to resolve any issues you are experiencing as efficiently and quickly as possible.

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*the 90 day warranty period is intended to provide ample time for brace fitting and troubleshooting.  It is recommended that this fitting occur within 2 weeks following receipt of the brace.

 

Forms

Click Here for the Account Application

Click Here for the Custom Upper Extremity Order Form

Click Here for the Prefabricated/Semi-Custom and Therapy Aid Order Form